Research project
Financial Technology Inclusion in the COVID-19 Pandemic Era: a Behavioral Economics Perspective
I.COPE.BEST
This research project examines how people make financial decisions in increasingly digital environments in the COVID-19 era, with a specific focus on inclusion and on differences in digital capability and financial literacy.
Focus
Financial technology adoption and use during the pandemic period, and the implications for consumers who differ in skills, access, and confidence.
Approach
A behavioral economics and consumer-psychology perspective, combining conceptual work with empirical evidence from surveys and experimental tasks.
Method tools
Online survey questionnaires and crowdsourcing, supported by an interactive platform designed to mimic key features of digital banking and robo-advisor environments.