Research
Approach, themes, and evidence base
Research approach
I.COPE.BEST studies consumer decision-making in digital financial environments, focusing on trust, understanding, inclusion, and perceived legitimacy.
The evidence base combines multiple research components, including conceptual work and empirical analyses (e.g., surveys and interactive tasks), to examine how design and institutional choices shape user outcomes.
Trust & reliance
Framing and institutional cuesHow descriptions of advice systems and institutional context influence adoption, delegation, and confidence.
Information & explanations
Clarity and usabilityHow users interpret recommendations and supporting information, and how interface features affect understanding.
Fairness & inclusion
Participation and legitimacyHow heterogeneity in skills and literacy relates to perceived fairness, inclusion, and legitimacy.
Behavioral outcomes
Choices and evaluationsIntegration of observed decisions with survey measures capturing perceptions and downstream intentions.